Support & Data Control

Contact Support

Need help setting up your home profile, scanning an appliance label, or exporting your Home Record PDF? Reach our team directly or send feedback from inside the app:

• Email Support: support@vydalhome.com
• In-App Feedback: Open VYDAL and navigate to Settings → Feedback & Support to report an issue or request a feature.

Frequently Asked Questions

• Can I try VYDAL before scanning my appliances?
  Yes. You can load a sample home on the welcome screen to explore weather checklists, DIY guides, and the Home Record, or enter your ZIP code and build era to start with standard system templates right away.
• How does appliance label scanning work?
  When you point your camera at a rating plate on your furnace, water heater, or major appliance, VYDAL reads the brand, model number, and serial number on your device using Apple Vision or Google ML Kit. You can review and edit every field before saving.
• How do household and service pro invites work?
  From your home settings, you can generate a 7-day invite code for either a Household Member (shared access to tasks and equipment) or a Service Pro (scoped access to log service notes and view assigned work orders).
• How do I export my Home Record PDF?
  Open the Home Record tab in the app and tap Export Home Record PDF to generate a clean, dated report of your installed systems, warranties, and completed maintenance history.

Account & Data Deletion

In accordance with Apple App Store, Google Play Store, and consumer privacy standards, you can permanently delete your home data and account at any time:

• Option 1 (Instant In-App Deletion): Sign in to the VYDAL app, open Settings → Delete All Home Data (or Settings → Account Security & Upgrades), and confirm permanent deletion. Your homes, equipment inventory, maintenance logs, and uploaded photos are immediately deleted from our database.
• Option 2 (Email Deletion Request): Send an email from the address associated with your account to support@vydalhome.com with the subject line "Account Deletion Request". We will permanently purge your account and all associated records within 7 business days and send you a final confirmation email.